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Welcome to Our Customer Help Desk.
How
may we assist you today?
Call Us Toll Free (877) 560-2818
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How are items Shipped? |
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If you prefer a specific shipping method or need to have your
items overnight, please call us toll fee at 877-560-2818 to let us know!
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What are the shipping costs? |
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We offer at flat rate shipping charge of $12.50
in the continental US. This is a
fixed price and will not go up no matter how many items you order!
Shipping charges are non-refundable.
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Do you charge Sales Tax in My State? |
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We are located in S. Yarmouth, Massachusetts. Sales Tax is
charged for Massachusetts residents only.
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Would you
like to add to or cancel an order? |
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Please call us toll free at 877-560-2818
with any changes to your order. CANCELLED ORDERS:
All non-shipped orders cancelled after 48 hours
are subject to a 3% handling charge. Standard restocking fees apply, if
order has been shipped. Special orders cancelled after 48 hours or after
production starts, are subject to manufacturers current restocking policy
and fees. Emtek Products are
subject to a 25% restocking fee on all returns.
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Do you need
to return an item and obtain an RGA number? |
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Click Here to
obtain an RGA number via email or call us toll free at 877-560-2818.
Products being returned must have prior approval by phone or
email and be in original packaging. We do not accept returns of items
that have been installed. |
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Would you
like to find out when your items shipped? |
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Click Here to
email our shipping Department, Please be sure to include your name and
address as well as your order number (If available). |
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Do you need
help in locating an item? |
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Please call us toll free at 877-560-2818
or email us
HERE. |
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Do you
technical help? Handing a door, for example. |
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Click HERE for our Technical Frequently Asked
Questions. |
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Are you having trouble with your shopping cart? |
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Please
click here to email our webmaster. Please include the
item you are trying to order and the specific trouble you are
having. |
GENERAL SALES POLICIES
PRICES: Prices are subject to change without notice. No prices are guaranteed. All shipments will be made at prices prevailing at time of shipment unless price protection is questioned in writing.
TERMS: Percentage discount (except parts) from manufacturer's list prices
specified in each product line if paid by card or check within 10 days of receipt of the invoice.
RETURN CHECK POLICY: There will be a $25.00 service charge on all returned checks. All orders will be held until monies due are received.
FREIGHT: Flat rate of $12.50 for ground
service within the continental United States, unless otherwise specified.
MINIMUM ORDER: There is no minimum order
unless specified.
BACK CHARGES: We are not responsible for, do not authorize, and will not accept any charges for the cost of any labor or material incurred
for any repair, installation, service or replacement unless incurred with our prior written consent and agreement.
RETURNED GOODS: No merchandise may be returned without prior approval. Manufacturers defective goods or
CCB errors are returnable within 30 days without penalty, when returned in original packaging and in resalable condition. Replacement products will be shipped immediately.
Returned material (not mentioned above) is subject to a 25% restocking charge. Special orders may not be returned for credit.
Emtek Products are subject to a 25% restocking
fee on all returns.
Prices are subject to change by the various manufacturers, but current prices are quoted on the 800 Numbers as often as you wish to call. Written quotes will be valid for thirty days. Direct fax is available, 24 hours a day.
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